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Frequently Asked Questions

The information below reflects those issues which 
are asked most often by potential customers.


1. What is the difference between Succession Wizard "Lite" and the other editions of the program?
2. Is it possible to have several users all accessing the same information and what are the different ways in which the program can be set up?
3. I am an HR consultant dealing with a number of clients. How should I use Succession Wizard?
4. I'm thinking of buying Succession Wizard, how much does it cost and what will I get for my money?
5. How secure is the information held on Succession Wizard?
6. Which edition of Succession Wizard is most suitable for me?
7. I've bought a copy of Succession Wizard, is there any reason why I should also purchase optional annual support?
8. I recently bought a copy of Succession Wizard Junior but I now need to input more people than the program is allowing. What can I do?
9. We have a large HRIS system holding personnel data on our staff. Can we link Succession Wizard with our existing systems?
10. There are 4,000 people in our organization spread over 12 locations in 3 countries. Is Succession Wizard able to cope with these sorts of numbers?
11. What happens if an upgrade becomes available and how do I receive the new features?
12. Are you able to add a feature to the program specifically for my requirements?
13. Who developed Succession Wizard?
14. We are based in the US. Will you be able to support our users if we proceed and purchase Succession Wizard?
15. Do you offer any discounts for multiple licenses?
16. What is the technical specification of Succession Wizard?
17. How often is Succession Wizard updated?

F.A.Q.

1. What is the difference between Succession Wizard "Lite" and the other editions of the program?
When downloaded from our website the "Lite" edition of Succession Wizard is identical to the full editions in all but two respects. Firstly, the number of entries which can be input is restricted, and secondly the program can only be used for 14 days. If a customer decides to buy a copy of Succession Wizard then a password is supplied which converts the Lite edition into a full edition and allows additional entries to be made, dependent on the edition purchased.   (Top)

2. Is it possible to have several users all accessing the same information and what are the different ways in which the program can be set up?
This is a standard requirement of users and simply requires that once a copy of the program has been purchased that the data is moved from the local "C" drive to a network location to allow others to share the same set of information. This ability to move the data is not available to those people evaluating the program using Succession Wizard Lite. 

The following describes the different ways in which Succession Wizard can be implemented. These are all standard methods and are available with any edition purchased without the need for bespoke customization. The program consists of a "front-end" - the various screens and reports which users see; and a "back-end" - the data input by users :-

A. SINGLE PC WITH DATA HELD LOCALLY
This is the simplest configuration and keeps both the front-end and back-end together on an individual PC. Benefits from being totally secure, although users do need to ensure they periodically backup their data file.

B. SINGLE PC WITH DATA HELD ON SERVER
The back-end is positioned in a network folder to allow automated backup; other than that is identical to the previously described method.

C. MULTIPLE PC'S WITH DATA SHARED ON SERVER
All users share the same data file by pointing to the relevant file in a network folder. This has the major benefit in that multiple users all share the same information for the purpose of inputting, filtering, reporting etc.

D. MULTIPLE PC'S SHARING DATA WITH SEVERAL DATA FILES
This works when an organization has several distinct business units, eg. operating divisions, with each division having one or more users looking after their own individual succession planning process. The individual data files will be positioned in folders to which the divisional HR administrators have access but they may not be allowed access to other divisions data files. A central HR function has the ability to switch between all the divisional data files as and when required. The key to this configuration is granting appropriate access to the folders into which the data files are stored.

E. MULTIPLE PC'S SHARING DATA WITH SEVERAL DATA FILES AND PERIODIC CONSOLIDATION
This allows individual business units to undertake their own succession planning with central HR periodically merging all of the data to create a master data file consisting of all employees from all business units. A scenario where this may operate is for an organization which has a defined planning process where the divisional HR administrators draft the initial succession information. Then at a prearranged date all of the data files are consolidated into a master file for final review and amendment by central HR. Once complete these could then be redistributed to the divisions for on-going administration. This consolidation process may happen monthly, or on an ad-hoc basis just once or twice a year depending on the needs of individual organizations.
(Top)

3. I am an HR consultant dealing with a number of clients. How should I use Succession Wizard?
Consultants may wish to use Succession Wizard from just one PC but be able to store separate data files for the different organizations they represent. In this case they only need to purchase 1 copy of the program and can have multiple data files for their different clients. It is then a very simple process of pointing to the particular data file needed at any one time.  (Top)

4. I’m thinking of buying Succession Wizard, how much does it cost and what will I get for my money?

The cost of each copy of Succession Wizard is determined by the number of entries needing to be made, ie. how many people are required to be added to the system. The editions and their respective prices in US dollars are as follows :-

Edition Max. no. of entries First License Additional Licenses
Junior 50 entries $399.00 $299.25
Senior 100 entries $599.00 $449.25
Executive 250 entries $799.00 $599.25
Corporate Unlimited entries $999.00 $749.25
Enterprise Unlimited entries and unlimited PC's $14,950.00 na

If you buy more than one license of the program at the same time then a substantial reduction in cost is available as the charge for each additional license is discounted by 25% More information regarding this can be found on our pricing page. Once you have purchased Succession Wizard you will be quickly supplied with a password which will simply convert your "Lite" edition of the program into whichever full edition you have paid for. This means you can start succession planning immediately without needing to wait for software to be delivered.  (Top)

5. How secure is the information held on Succession Wizard?

Security is determined by the network infrastructure in place with a user. Data can be located anywhere the user requires and therefore only be accessed by those people who have been granted rights to that location by the network administrator.  (Top)

6. Which edition of Succession Wizard is most suitable for me?

This all depends on how many people you want to add to the system. The various editions available and their respective prices can be found here. If needed, you can initially purchase t he Junior edition and as your requirements change then you can upgrade through the various different levels of the program to Senior, then Executive and finally Corporate. There is a premium to pay upgrading using this stepped approach but it can be very useful for those users who are not necessarily sure how many people they want to include within the Succession Planning process.  (Top)

7. I’ve bought a copy of Succession Wizard, is there any reason why I should also purchase optional annual support?

We are continually looking at ways in which we can improve the program, often as a result of feedback from existing users. Annual support means that as well as having full technical support you also are able to benefit from all software upgrades during the period of support.  (Top)

8. I recently bought a copy of Succession Wizard Junior but I now need to input more people than the program is allowing. What can I do?

All you need to do is purchase an upgrade license to move to a edition allowing you to input additional entries. You will then be issued with a new password to allow extra entries to be made.  (Top)

9. We have a large HRIS system holding personnel data on our staff. Can we link Succession Wizard with our existing systems?

Information can be imported into Succession Wizard via a Microsoft Excel link. Therefore, any information held in existing HRIS systems which can be exported into a format readable by Microsoft Excel can be brought into Succession Wizard. There is also a similar feature to export information from Succession Wizard.  (Top)

10. There are 4,000 people in our organization spread over 12 location in 3 countries. Is Succession Wizard able to cope with these sorts of numbers?

Succession Wizard has been designed to cope with the largest of organizations and has been tested with 50,000 entries with no significant decline in performance. The ability to store the data in a network location means that users can access the information from anywhere that their corporate network reaches.  (Top)

11. What happens if an upgrade becomes available and how do I receive the new features?

If a user has purchased optional annual support and an upgrade to the program is produced then they will be informed and have the choice whether or not to upgrade to the latest edition. The process requires the user to download the latest update from our website which overwrites their existing edition but retains their data. Having downloaded the update they will be using the "Lite" edition of Succession Wizard and will need then to request a new password to convert to the edition they have previously purchased.  (Top)

12. Are you able to add a feature to the program specifically for my requirements?

We often undertake bespoke enhancements to tailor the application to an organizations precise requirements. These vary from simple changes such as incorporating corporate graphics onto screens and reports, to more major issues such as integrating with other applications. The time and cost obviously depends on the specification but this often works out faster and cheaper than a customers expectation. We also operate a separate business for the development of other database systems; if you have a requirement then please contact us (Top)

13. Who developed Succession Wizard?

The program is developed by Norchard Solutions Ltd based in Pembrokeshire in the United Kingdom. They are very experienced in producing bespoke management information systems for large corporate clients. Succession Wizard is the first of a number of programs planned to be sold via the internet as strategic solutions to organizations.  (Top)

14. We are based in the US. Will you be able to support our users if we proceed and purchase Succession Wizard?

We are very much geared to support users from countries all around the world. Questions can be asked at any time of the day using email and a response is generally made very quickly. Support staff are available from 0800 to 2200 UK time to answer any queries from users or prospective customers either by telephone, fax or email.  (Top)

15. Do you offer any discounts for multiple licenses?
We have priced the product very competitively compared to other available software programs but do offer a discount if more than one license is purchased. Following the purchase of one license at the standard price all additional licenses are available at a discount of 25%. More information regarding this can be found on our pricing page.  (Top)

16. What is the technical specification of Succession Wizard?
  • Requires 35MB of disk space on a PC with a P166 processor (or higher) and at least 60MB of RAM. Will work with all versions of Windows.
  • Written using a combination of VB, Microsoft Access and VBA and rigorously tested to ensure no compatibility issues with any existing software solutions.
  • Designed for a screen resolution of 1024x768. Alternative resolutions are available on request.   (Top)
17. How often is Succession Wizard updated?
We regularly add new features often at the request of existing users. Any changes made to the program are provided to those users who have purchased optional annual support. Details of the various enhancements made can be seen by clicking here.   (Top)


 

Norchard Solutions Limited, Pembrokeshire, United Kingdom
      Email :
info@successionwizard.com